September 1st, 2026
The Waterloo Region District School Board (WRDSB) acknowledges the positive impact parent, family and caregiver engagement has on student achievement and well-being.
To support ongoing connection with our community, the WRDSB has launched the Student and Family Support Office, in alignment with the Ministry of Education’s Policy/Program Memorandum No. 170 – School Board Communication with Parents.
Student and Family Support Office
The Student and Family Support Office provides additional support to parents, families, and caregivers, assisting them in navigating our system when they have concerns or questions about their child’s education beyond the school level.
While the Student and Family Support Office will offer additional support in navigating concerns, the Office will refer to and encourage parents, families and caregivers to follow the Process for Addressing Concerns.
Process for Addressing Concerns
While the Student and Family Support Office will offer additional support in navigating concerns, the Office will refer to and encourage parents, families and caregivers to follow the Process for Addressing Concerns, which includes:
- Speaking with your child’s educator
- Speaking to the school Principal or Vice-Principal
- Speaking to your school’s Superintendent of Student Achievement and Wellbeing
- Speaking with the Chief Education Officer
Parents, families and caregivers can also contact the Student and Family Support Office to address inquiries.
Response Timeline
All inquiries will receive an acknowledgement within two business days. A full response will be received within five business days of receipt. In instances where an issue may require additional or extensive support, an estimated date will be provided.
Learn more about or submit a request for support to the Student and Family Support Office.
Categories: Principal's Message